Return any undamaged yunbabies reborn doll within 15 days after delivery for a full refund for any reason. Please fill in the form on this page. Refunds will be processed within 7 working days.

If your yunbabies reborn doll has any usage issues, feel free to contact our professional and friendly support team for prompt solutions.

To enjoy the 15-day money-back service, buyers shall bear the return shipping fee for non-quality related returns. Returned items must be intact and resalable. Full refund will not be available if goods are damaged.

Please ship out the returned goods within 15 days after return approval. Any delay may lead to invalid return application.

If the order fails to be delivered due to buyer's reasons including wrong address, refusal to sign for parcel, failure to pick up goods and other similar situations, the buyer shall cover all original shipping fees, return shipping fees and other relevant expenses incurred.

Buyers returning goods for non-quality reasons need to pay a 15% return handling fee. We will cover standard shipping fees and original delivery fees for returns caused by product quality problems.

Products inconsistent with product descriptions are regarded as quality defective goods. For items with specific numerical specifications, a maximum 30% deviation is acceptable due to measurement errors and normal wear and tear.

All applicable taxes and duties shall be borne by buyers, and buyers shall fully cooperate with customs clearance procedures when needed.

If you have any questions about the refund policy, please feel free to contact us. Email: service@yunbabies.com Tel: +86 18825466771